How can we help you?

See answers to common questions, or get in contact with us below.

I have a question about my order

Your jewellery will be posted to you free of charge (from within the UK) and sent via Royal Mail Special Delivery. This is a fully insured and secure service. See this page for more details.

If you would prefer to pick up your order in person, Rob can arrange to meet with you in his workshop on Dartmoor, or at a convenient location in the centre of Exeter. Please get in touch with Rob to arrange.

Items will usually dispatch within 14 to 21 working days of receiving cleared payment (14 for diamond rings and 14 to 21 for wedding rings). See this page for more details.

However, some bespoke items which require a 3D design and for a model to be built, may take around 3 weeks or longer. Please check with Rob about timescale for delivery of more complex items.

We hope that you’ll love your Robert Price ring, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (this excludes rings made or ordered specifically to your requirements and personalised items). See this page for more details.

I have a question about bespoke rings

Yes, this is something that we specialise in. Every Robert Price ring is hand designed and crafted, this means we can help you create your perfect ring at no extra cost.

To create your own unique design, follow three easy steps here.

Yes! With over 20 years experience Rob will help you create your perfect ring.

He will share a 3D image and video of your ring for you to view and share with your partner and friends.

You get to make all the adjustments you want and choose when you are ready to order. Find out more here.

The whole bespoke ring design process is totally free!

Every Robert Price ring is already hand designed and crafted, so its easy for us to talk with you and help you create exactly the ring you want.

I have a general inquiry

We are happy to offer you a free ring sizer for you to find your ring size. Alternatively, you can measure your ring size at any local jewellers.

To learn more check our guide in Jewellery Education, or if you have any further questions please get in contact with us.

Please note, some ring designs cannot be resized.

When choosing your unique diamond (0.25cts and above) you can choose diamond shape, colour, and clarity. For more information on diamond properties, click here.

When choosing a Robert Price diamond ring, you can be confident that all our diamonds are high quality, well cut, and clear to the naked eye. We reject all diamonds that with inclusions that may affect transparency and brilliance. We only offer diamonds that are graded highly on the GIAs 4Cs.

Your unique diamond (0.25cts and above) is supplied with a GIA certificate.

We offer a selection of precious metals for your ring design.

You can learn about the qualities of the precious metals we offer in our guide.

Your jewellery will benefit from regular care and cleaning.

Check our guide for home cleaning information and details on our professional cleaning service. The guide also contains information on insurance, wearing jewellery, and jewellery storage.

All Robert Price Jewellery is of the highest quality and will be guaranteed against manufacturing defects

We are a small artisan business based in the South West of England. We care about our local environment and knowing the suppliers we work with.

When you choose a Robert Price ring you can be confident, that instead of being made in a factory, it will be handmade on Dartmoor and designed to last a lifetime. To learn more about us, click here.

All Robert Price Jewellers diamonds are ethically sourced and conflict free, in compliance with the Kimberley Process.

All diamonds 0.25cts and above are also supplied with a GIA certificate.

Anything we didn't cover?

Get in contact with us in any of the following ways

Monday - Sunday: 9.30am - 5.30pm (GMT)

Let's have a chat

Facebook Messenger

Text / WhatsApp

+44 7412 497899

Book an appointment

Request in Messenger